Please open a support case if the above scenario has happened to you! They have escalated the issue, but if they only hear from me, nothing may get done. There is NO valid reason to change a personal user’s installation into a trial just because a LICENSED user happens to support them also. When **I** use it for business, MY license covers the access. I told them that MY LICENSE covers access to ALL end users, so there is NO need for a personal user to be changed. The kicker, per tech support, is that each time a licensed user (me) connects to their free version, it keeps a tally, and after a certain number of paid, licensed, support connections, it changes the personal use version into an expired trial.

The users have home computers with the free software, and they have laptops with the free version installed so that they can connect to their home computers for personal use from their laptops.

I have run into the problem twice with home users I support, so I opened a support case. TeamViewer is free for home users, and they also will get 'trial expired' on their 'personal use' installations, due to a REALLY STUPID feature of TeamViewer.

Teamviewer 12 trial expired